Refund Policy

At House of ROP, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

 

Refunds:

 

We accept refund requests within 7 days of delivery for unused, unopened products in their original packaging.

To request a refund, email us at [headcreator@houseofrop.co.uk] with your order number and reason for return.

 

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment.

 

Cancellations:

 

Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.

For services (e.g. appointments), cancellations must be made at least 48 hours in advance to receive a full refund.