Makeup Session

Cancellation Policy

We are committed to providing a smooth and professional experience for all our clients. Please review our booking policy before confirming your appointment or order. 1. Booking & Deposits • All services (including treatments, events, rentals, and product pre-orders) must be booked in advance. • A non-refundable deposit (amount varies per service) is required to secure your booking. • Deposits will be deducted from the final balance. 2. Payments • Full payment must be made before or on the day of your service, depending on the service type. • We accept bank transfer, card, or other payment methods as communicated at the time of booking. 3. Cancellations & Rescheduling • Cancellations made at least 48 hours before the appointment can be rescheduled once without losing the deposit. • Cancellations made less than 48 hours before the appointment will result in the deposit being forfeited. • No-shows (failure to attend without notice) will result in full payment being required for future bookings. 4. Refunds • Deposits are strictly non-refundable. • Refunds are only issued if House of ROP must cancel or reschedule due to unforeseen circumstances. 5. Late Arrivals • Please arrive on time for your appointment. • Clients arriving more than 15 minutes late may forfeit their booking and deposit, or the service may be shortened. 6. Products (e.g., Body Glow Oil) • Pre-orders must be paid in advance. • Delivery timelines will be communicated at the time of purchase. • Products are non-refundable unless faulty or damaged upon delivery. 7. Events & Rentals • Event bookings require at least 50% deposit upfront. • Balance must be cleared no later than 7 days before the event date. • Cancellations less than 14 days before the event will result in loss of deposit. 8. Agreement By booking with House of ROP, you agree to abide by this policy

Contact Details

• United Kingdom

  07877905485

  headcreator@houseofrop.co.uk